Apoio & FAQ
Trocar FAQ
Clique em Ligar carteira.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-connect-wallet-1.png)
Seleccione a carteira com a qual pretende ligar-se.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-sellect-wallet-2.png)
Um popup com a sua carteira seleccionada aparecerá, terá de aprovar a ligação manualmente.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-approve-connection-3.png)
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-approve-connection-4.png)
Open the wallet extension in your browser.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_660,h_399/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-extension.png)
Depending on the case, click on Not connected or Connected on the top left side.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_687,h_268/https://clearcryptos.com/wp-content/uploads/2022/11/switch-wallet-account-2.png)
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_687,h_268/https://clearcryptos.com/wp-content/uploads/2022/11/switch-wallet-account-3.png)
Choose the wallet account you want to switch to and click Switch to this account.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_696,h_1186/https://clearcryptos.com/wp-content/uploads/2022/11/switch-wallet-account.png)
Clique em Ligar carteira.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_660,h_399/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-extension.png)
Click on the three dots on the right side, then choose Connected sites.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_698,h_581/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-disconnect.png)
Here you will find all the sites you have connected your wallet to. Click Disconnect where you want your wallet to get disconnected.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_662,h_726/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-disconnect-2.png)
Choose Disconnect to confirm.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_690,h_879/https://clearcryptos.com/wp-content/uploads/2022/10/wallet-disconnect-3.png)
First of all you need to check if you are using the Ethereum Mainnet network.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_704,h_840/https://clearcryptos.com/wp-content/uploads/2022/11/transaction-stuck-1.png)
If your transaction is stuck, you can try speeding it up by clicking the Speed Up button. The gas fees might be higher if you go with this option.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_698,h_1156/https://clearcryptos.com/wp-content/uploads/2022/11/transaction-stuck-2.png)
Alternatively, you can try resetting your account. This won’t affect any of your assets or past transactions.
Start by clicking on the top right icon.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_698,h_704/https://clearcryptos.com/wp-content/uploads/2022/11/transaction-stuck-3.png)
Click on Settings.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_630,h_651/https://clearcryptos.com/wp-content/uploads/2022/11/transaction-stuck-4.png)
Choose Advanced.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_692,h_694/https://clearcryptos.com/wp-content/uploads/2022/11/transaction-stuck-5.png)
Click on Reset account.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_684,h_709/https://clearcryptos.com/wp-content/uploads/2022/11/transaction-stuck-6.png)
Access your wallet and click on Assets.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_694,h_780/https://clearcryptos.com/wp-content/uploads/2022/11/cant-find-token.png)
Your token list will be displayed in the Assets tab.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_693,h_1099/https://clearcryptos.com/wp-content/uploads/2022/11/cant-find-token-2.png)
Fiat FAQ
Your bank or credit card issuer may mark transactions as fraud when you use a US debit/credit card. If you experience this issue please use a gateway such as (XXXX) that offers bank transfers.
Some of the common reasons for failed credit card orders are:
- you used someone else’s credit card or inputted the wrong billing address
- your issuing bank declined the credit card authorization
- your bank does not support crypto-acquisitions
- You supplied incorrect billing info
Analíticos FAQ
Se a aplicação não tiver quaisquer dados para mostrar, mostrará um ecrã de ‘estado vazio‘.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/empty-state-screen-1.png)
Se os dados existirem na base de dados, mas por alguma razão a página foi esmagada ou o pedido falhou, aparecerá um ecrã de ‘Erro’.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/error-404.png)
Para voltar a carregar a página, prima F5.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/press-f5.png)
Se a aplicação não tiver quaisquer dados para mostrar, mostrará um ecrã de ‘estado vazio‘.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/empty-state-screen-1.png)
Se os dados existirem na base de dados, mas por alguma razão a página foi esmagada ou o pedido falhou, aparecerá um ecrã de ‘Erro’.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/error-404.png)
Para voltar a carregar a página, prima F5.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/press-f5.png)
Se a aplicação não tiver quaisquer dados para mostrar, mostrará um ecrã de ‘estado vazio‘.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/empty-state-screen-1.png)
Se os dados existirem na base de dados, mas por alguma razão a página foi esmagada ou o pedido falhou, aparecerá um ecrã de ‘Erro’.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/error-404.png)
Para voltar a carregar a página, prima F5.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/press-f5.png)
Se a aplicação não tiver quaisquer dados para mostrar, mostrará um ecrã de ‘estado vazio‘.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/empty-state-screen-1.png)
Se os dados existirem na base de dados, mas por alguma razão a página foi esmagada ou o pedido falhou, aparecerá um ecrã de ‘Erro’.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/error-404.png)
Para voltar a carregar a página, prima F5.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/press-f5.png)
Se a aplicação não tiver quaisquer dados para mostrar, mostrará um ecrã de ‘estado vazio‘.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/empty-state-screen-1.png)
Se os dados existirem na base de dados, mas por alguma razão a página foi esmagada ou o pedido falhou, aparecerá um ecrã de ‘Erro’.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/error-404.png)
Para voltar a carregar a página, prima F5.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/press-f5.png)
É necessário seleccionar pelo menos 2 pares para calcular a matriz de correlação. Uma vez escolhidos os seus pares, clique em ‘Calcular’.
Se a aplicação não tiver quaisquer dados para mostrar, mostrará um ecrã de ‘estado vazio‘.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/empty-state-screen-1.png)
Se os dados existirem na base de dados, mas por alguma razão a página foi esmagada ou o pedido falhou, aparecerá um ecrã de ‘Erro’.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/error-404.png)
Para voltar a carregar a página, prima F5.
![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossless,ret_img,w_966,h_915/https://clearcryptos.com/wp-content/uploads/2022/10/press-f5.png)
Isto significa que a troca acrescentada não tem um nome para mostrar.
Separador activo – tem o histórico comercial da última semana & tem o limite de mercado e a oferta
Separador inactivo – não tem histórico comercial na última semana & tem limite de mercado e fornecimento
Aba morta – não tem limite de mercado ou fornecimento